General Terms and Conditions (GTC)
Welcome to the online booking site of the AGOGO VOYAGES travel agency.
Following dahir N°1-97-64 of February 12, 1997 promulgating law N° 31-96 on the status of travel agencies, this page displays our general conditions of sale governing all transactions established on our website. : Agogovoyages.ma. Thus, any order (reservation) confirmed and paid for on this site is made on the basis of and following the unconditional and irrevocable prior acceptance of the customer (consumer) of these conditions of sale.
Agreement :
This contract is a distance contract which aims to define the rights and obligations of the parties in connection with the sale of Agogo Voyages products on the Internet, through the Maroc Telecommerce platform.
Agogo Voyages (Agogovoyages.ma) is a service and a registered trademark of Agogo Voyages S.A.R.L.
Maroc Telecommerce is a transaction management service and a registered trademark of Maroc Telecommerce S.A.
Definition :
In the rest of the contract, each of the expressions mentioned above will be understood within the meaning of its definition, namely:
"Distance contract": any contract relating to goods or services between the Agogo Voyages Company and a Consumer within the framework of a system of sale or provision of services at a distance organized by the Agogo Voyages Company which, for this contract, uses exclusively the Internet network until the conclusion of the contract, including the conclusion of the contract itself.
"Consumer": any natural person who, in this contract, acts for purposes that do not fall within the scope of his professional activity.
“Order form”: document which indicates the characteristics of the Products ordered by the Consumer and which must be signed by him by “double click” to commit him.
“Order”: act by which the Consumer undertakes to purchase Products and the Company Agogo Voyages to deliver them.
1. GENERAL :
The Agogo Voyages.ma website is a property of the Agogo Voyages travel agency located at:
25 Boulevard. Salam A2, Prince Héritier (Les Amicales), Agadir - Capital: 100,000 DH - License n°: 16P/2021 - RC: 35439 - PATENT: 67500046 - IF: 24827891 - ICE: 001958335000043
By using the Agogo Voyages.ma site, the customer acknowledges having read and accepted its terms of use. The customer also agrees on the veracity of the information transmitted.
2. MEANS OF PAYMENT:
2.1 Payment procedure:
- To pay for your order, you choose the payment method among those offered by Agogo Voyages.ma on the payment page.
- In the case of an online payment, the delivery of the transaction for debiting your account is carried out in the day following the date of the delivery confirmation.
- Your Multi-channel payments are secured by the Center Monétique Interbancaire (CMI) which offers a completely secure payment service.
- The Consumer guarantees the Company AGOGO VOYAGES that he has the necessary authorizations to use the method of payment chosen by him, during the validation of the Order Form.
- In the event of payment by credit card, the provisions relating to the fraudulent use of the means of payment provided for in the agreements concluded between the Consumer and the issuer of the card between the Company Agogo Voyages and its banking establishment apply.
2.2 Proof of transactions paid by credit card:
- The data recorded by the CMI on the Multi-channel payment platform on behalf of Agogo Voyages constitutes proof of all commercial transactions between you and the company Agogo Voyages.
2.3 ways of payments :
For all reservations on the Agogo Voyages.ma website, only the following means of payment are accepted:
1- Bank cards (VISA - MASTER CARD - AMERICAN EXPRESS).
2- Cash at the agency.
3- Bank check.
4- Transfer / Bank transfer.
3. BOOKING & CONFIRMATION :
3.1. Booking :
Before any reservation, the customer identifies himself on his account: login and password. In order to make your reservation you must add the product of your choice to your basket. Your reservation will be taken into account from the moment you have completed the steps of your basket: choose the method of payment, validate the final quote and confirm the reservation. Payment will be made as soon as the reservation is made.
3.2. Confirmation :
The final confirmation of your basket can only be made after full payment of your order and confirmation of availability of the reserved product..
3.3. Booking flights :
The customer is required to respect the conditions relating to his reservation. These conditions are the responsibility of the airline (baggage allowance, check-in time, etc.). The Agogo Voyages agency is not responsible for flight delays or cancellations and airport formalities..
3.4. booking hotel rooms :
The customer is required to respect the conditions defined in advance by the hotelier, in particular in terms of check-in and check-out. He undertakes to present his voucher as soon as he arrives at the hotel in order to check-in and to respect the check-out time, according to the hotel.
3.5. Rechecking your travel dates :
The customer is required to check the entirety of his travel diary:
- Flight: origin/destination, airports, dates/time, company/flight number, passenger information (passport, surname, first name etc.), baggage allowance.
- Hotel: surname and first name of the occupants, age of the children, category of room, date of stay, meal plan (breakfast, lunch, half board, all inclusive, all inclusive with alcohol).
4. PRICES
Prices shown are subject to availability at checkout.
It is clearly mentioned on the description of the products what is included in the price and what is not.
As part of the packages, the name of the hotel is displayed for information purposes followed by the words "or similar", in the event that our quota of rooms is reached in this hotel, a hotel of a similar category is systematically offered to you..
5. MODIFICATION, CANCELLATION AND REFUND
5.1. Modification and cancellation by the customer:
All reservations are firm and cannot lead to cancellation. If the modification is possible it entails costs.
5.2 Modification and cancellation by Agogo Voyages:
In the event of cancellation of a hotel reservation, the cancellation conditions specific to the hotel and quoted in the reservation will be taken into account.
In the event of trip cancellation by Agogo Voyages, the agency offers reimbursement of the costs advanced by the customer or similar travel offers.
5.3 Refund:
For all hotel reservations, hotel-specific reimbursement conditions are quoted in the reservation and will be taken into account.
No refund request will be accepted in the event of a modification made to the package by its suppliers (hoteliers and airlines) beyond the control of Agogo voyages.
5.4 Disputes and complaints:
Agogo Voyages being an intermediary between customers and the various service providers (airlines, hotels and other service providers), this is why it can only assume complaints that are its direct responsibility and not the responsibility of its partners..
6. PAPERWORK
The traveler is required to check:
- The validity of his passport
- Entry formalities in the country of destination
- Other documents necessary for his trip (visa, authorization to leave the territory, parental authorization, etc.).
The agency is not responsible in case of refusal of embarkation or disembarkation by the authorities.
7. PRIVACY
At our agogovoyages.com, we are committed to the highest standards of integrity to protect your personal information. We have implemented and will maintain security measures to protect your personal information against loss, theft, copying and unauthorized disclosure. Access to personal information will be limited to partners with whom you have made a reservation in order to finalize the reservation. Our website uses standard Secure Socket Layer (SSL) technology to encrypt personal customer data.
The information requested from you is necessary to process your order and is treated confidentially. We do not store your credit card data.
It is possible that you will receive advertisements from agogovoyages.ma unless you have stipulated that you refuse the use of your personal data (email or mobile) for its advertising communication purposes. However, our newsletters always contain an unsubscribe link at the bottom.
8. Copyright
The copyright of all documents published on this site is held by Agogo Voyages Sarl.
9. JURISDICTION
In case of dispute, the court of Agadir has sole jurisdiction..
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